Accounts Receivable Coordinator – Collections

Location: Detroit, MI
Work Arrangement: Onsite for the first 90–120 days. Following successful onboarding, the position may be eligible for up to two remote workdays per week, provided daily office coverage and business needs are maintained.

Position Summary

Continuum Services is seeking a proactive, technology-savvy Accounts Receivable Coordinator to manage commercial collections and related accounts receivable activities across Continuum Services and Allied Building Services.

The primary focus is managing customer relationships, maintaining a consistent collection cadence, and driving timely payment across a high-volume portfolio. The successful candidate will learn each customer’s payment habits and adjust their collection approach appropriately while maintaining positive business relationships.

Key Responsibilities

• Manage a portfolio of commercial customer accounts across two business units.

• Perform daily collection activities and follow up on past-due balances.

• Prepare and distribute customer invoices, supporting documentation, and monthly statements.

• Build productive relationships with customers and accounts payable contacts.

• Learn customer payment patterns, approval processes, and invoicing requirements.

• Adjust collection strategies based on account history and customer responsiveness.

• Record and apply customer payments, including ACH receipts, checks, credit card payments, and wire transfers.

• Research and resolve unapplied cash, payment discrepancies, invoice questions, billing disputes, and account issues.

• Reconcile customer accounts by reviewing invoices, payments, credits, and adjustments.

• Maintain accurate collection notes and customer account information.

• Coordinate with accounting, billing, and operational teams.

• Support accounts receivable reporting and month-end close activities.

• Identify opportunities to improve collection processes and workflows.

Qualifications

• High school diploma or equivalent required; associate degree in Accounting, Finance, Business Administration, or a related field preferred.

• Two to five years of commercial accounts receivable and collections experience.

• Experience working in a high-volume environment.

• Strong technical aptitude and the ability to work across multiple systems.

• Ability to balance effective collections with maintaining positive customer relationships.

• Proficiency with Microsoft Excel, Outlook, and Word.

• Experience with Salesforce, Sage, Versapay, Coupa, Paymode-X, Archibus, Huntington Bank solutions, or other accounting software.

• Valid driver’s license preferred for occasional local travel.

Preferred Qualifications

• Experience supporting business-to-business accounts in facilities management, environmental services, janitorial services, construction, skilled trades, or another service-based industry.

• Working knowledge of basic accounting principles.

• Experience managing accounts across multiple companies or business units.

This position requires commercial accounts receivable and collections experience.

If you’re looking for a great team, a great environment, and the chance to take the next step in your career, please consider joining our growing organization!

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