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Maintenance Assistant Position Summary:
Under the general direction of the Maintenance Director, the Maintenance Assistant is responsible for the overall maintenance/upkeep of the physical plant (building and grounds) including preventative maintenance, repairs, and inspections.
Primary Responsibilities for Maintenance Assistant:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits.
- Perform welcome orientation with new residents.
- Makes sure all aspects of the building are in a good state of repair.
- Responds to maintenance requests on a daily basis.
- Proficiency with software applications/programs/tools used by American House for Maintenance position.
- Maintain Unit Maintenance Log for each apartment.
- Monitors and maintains Building Inspection Schedule that includes preventative maintenance program and all required system inspections.
- On call 24 hours a day for emergency maintenance needs as authorized by Executive Director. If not available must arrange for back up coverage.
- Performs routine janitorial duties in order to keep building and grounds clean and neat.
- Snow removal and landscaping not performed by outside contractors.
- Supervision of part-time, temporary, or contract personnel.
- Performs routine inspections of interior and exterior of building.
- Perform mandatory annual unit inspections completing required documentation.
- Coordinate with Executive Director when contracting with any outside vendors.
- Orders maintenance supplies and monitor inventory.
- Responsible for timely turnover of vacant apartments.
- Maintains dumpster area and monitor trash pickup.
- Other duties as assigned by Executive Director.
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Maintenance Director Position Summary:
Under the general direction of the Regional Director of Physical Plant, primary Maintenance Director responsibilities include, but are not limited to, the overall maintenance/upkeep of the physical plant (building and grounds) including preventative maintenance, repairs and inspections.
Qualifications and Required Experience for Maintenance Director:
- Excellent communication skills and a compassion for older adults
- Basic knowledge of plumbing, electrical, heating/cooling, and general repair skills.
Primary Responsibilities for Maintenance Director:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits
- Perform welcome orientation with new residents
- Makes sure all aspects of the building are in a good state of repair.
- Responds to maintenance requests on a daily basis.
- Proficiency with software applications/programs/tools used by American House for Maintenance position.
- Maintain Unit Maintenance Log for each apartment.
- Monitors and maintains Building Inspection Schedule that includes preventative maintenance program and all required system inspections.
- On call 24 hours a day for emergency maintenance needs as authorized by Executive Director. If not available must arrange for back up coverage.
- Performs routine janitorial duties in order to keep building and grounds clean and neat.
- Snow removal and landscaping not performed by outside contractors.
- Supervision of part-time, temporary, or contract personnel.
- Performs routine inspections of interior and exterior of building.
- Perform mandatory annual unit inspections completing required documentation.
- Coordinate with Executive Director when contracting with any outside vendors.
- Orders maintenance supplies and monitor inventory.
- Responsible for timely turn over of vacant apartments.
- Maintains dumpster area and monitor trash pickup.
- Other duties as assigned by Executive Director.
-Position located at our American House Kentwood Community-
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Staff Accountant (Accounts Receivable) Position Summary
The Staff Accountant (Accounts Receivable) reports to the Assistant Controller and is responsible for providing Accounts Receivable invoicing and collections, general ledger reconciliation, and other accounting and administrative services. The Staff Accountant (Accounts Receivable) will support our Technical Services Department, which includes HVAC, Plumbing, and Construction Services. Providing these services in an effective and efficient manner will ensure that the monthly financial statements are accurate and up to date, and that customer invoices are paid within established time limits, thus maximizing cash flow.
Required Experience for Staff Accountant (Accounts Receivable):
- Bachelor’s Degree in Accounting is highly preferred; a combination of experience and coursework completed will be accepted in lieu of a degree
- 1 year of Accounts Receivable experience and/or 2-3 years of General Ledger, Job Cost and month end close experience is required.
- Financial reporting experience is a plus.
- Experience working in the following industries are a plus: HVAC, Plumbing, Construction, Landscaping, and Snow Removal.
- Experience with construction accounting, sworn statements, and lien waivers a plus.
- Self-motivated team player with excellent written and verbal communication skills along with the ability to work independently, handle multiple projects, meet deadlines, be detail oriented and apply sound business judgment.
- Experience with MS Office software required.
- Experience with Sage 300 (Sage Timberline) is a plus.
- Ability to interact professionally with staff, customers, and vendors.
Primary Responsibilities for Staff Accountant (Accounts Receivable):
Accounts Receivable:
- Perform customer invoicing functions for our Technical Services Department, made up of HVAC, Plumbing, and Construction services.
- Perform invoicing tasks using various modules of the Sage 300 accounting system, including Service Management, Billing, Contracts, and Accounts Receivable.
- Perform review of daily work orders in Service Management and perform customer invoicing on reviewed work orders. Manage work order statuses to ensure 72-hour billing time metric is maintained.
- Perform accounts receivable collections activities for all business units, including: calling clients, preparing collection letters, entering lien info, and documenting correspondence.
- Routinely follow up with clients to ensure that we are exceeding customer invoicing expectations.
- Prepare and distribute customer statements on a monthly basis.
- Apply customer cash receipts to open invoices in AR ledger.
- Create graphs, trends, and charts to track and monitor accounts receivable balances.
Job Cost:
- Setup Technical Services Jobs and Contracts in Sage 300.
- Manage ongoing customer Preventative Maintenance contract terms and specifications.
- Perform Job Cost reporting and reconciliation of jobs-in-progress, as directed.
- Prepare and maintain Work-In-Process schedule, and report results weekly.
- Manage Job Estimating data and maintain that all jobs have appropriate estimating data upon project setup.
General Ledger:
- Perform journal entries and general ledger reconciliations to assist in the preparation of the monthly financial statements, and other financial reports, as directed.
- Assist with variety of general projects and provide support to accounting and administrative staff.
- Document management, scanning, filing, and general organization of department work load.
- Using skills in Microsoft Excel and Word to assist in preparation of various Management Reports including, but not limited to Contract Administration, Customer correspondence, and policy and procedure documentation.
- Provide support to managers and supervisors through supplying informational reports, as directed.
- Assist department managers with job costing and profitability projects, as directed.
Other Requirements for Staff Accountant (Accounts Receivable):
Essential Physical Abilities:
- Ability to read, analyze, and interpret forms, signs and product instructions.
- Ability to speak clearly and interpret verbal communication.
- Ability to stand, talk, bend, stretch, pull or push and lift items.
- Ability with vision to use close vision, depth perception, and to adjust focus.
- Ability to sit for long periods of time while working at the computer.
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Maintenance Assistant Position Summary:
Under the general direction of the Maintenance Director, the Maintenance Assistant is responsible for the overall maintenance/upkeep of the physical plant (building and grounds) including preventative maintenance, repairs, and inspections.
Primary Responsibilities for Maintenance Assistant:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits.
- Perform welcome orientation with new residents.
- Makes sure all aspects of the building are in a good state of repair.
- Responds to maintenance requests on a daily basis.
- Proficiency with software applications/programs/tools used by American House for Maintenance position.
- Maintain Unit Maintenance Log for each apartment.
- Monitors and maintains Building Inspection Schedule that includes preventative maintenance program and all required system inspections.
- On call 24 hours a day for emergency maintenance needs as authorized by Executive Director. If not available must arrange for back up coverage.
- Performs routine janitorial duties in order to keep building and grounds clean and neat.
- Snow removal and landscaping not performed by outside contractors.
- Supervision of part-time, temporary, or contract personnel.
- Performs routine inspections of interior and exterior of building.
- Perform mandatory annual unit inspections completing required documentation.
- Coordinate with Executive Director when contracting with any outside vendors.
- Orders maintenance supplies and monitor inventory.
- Responsible for timely turnover of vacant apartments.
- Maintains dumpster area and monitor trash pickup.
- Other duties as assigned by Executive Director.
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Building Engineer Position Summary:
The Building Engineer plays an integral in the operation, maintenance, and repair operations of buildings serviced by Continuum. The Building Engineer will be on a team with other electrical and mechanical experts, collectively providing prompt and courteous response to tenant requests, and assisting to ensure compliance with all City, State, and Federal safety and environmental laws, codes, standards and regulations.
Required Experience for Building Engineer:
- High School Diploma or equivalent
- Minimum of 2 years of experience in commercial HVAC
- EPA Refrigerant Recovery Universal Certification
- Intermediate working knowledge of electrical, electronic, pneumatic, and mechanical control devices
- Ability to read and use shop manuals and drawings
- Good verbal and written communication skills
Primary Responsibilities for Building Engineer:
- Operate, maintain, and repair all electrical, mechanical, HVAC, and MEP equipment.
- Perform preventative maintenance and repairs on HVAC mechanical equipment including, but not limited to: changing air filters, lubricating bearings and friction surfaces, adjusting drive belts, cleaning equipment, cleaning mechanical rooms, painting mechanical rooms and equipment, and performing routine inspections of mechanical rooms and equipment.
- Perform preventative maintenance and repairs on electrical equipment and perform installations including, but not limited to: motors and motor starters, variable Frequency Drives, lighting systems and controls, raceway and wiring systems, electro-mechanical control systems, transformers, fuses, breakers, ground fault interrupters, low voltage communications/control wiring and terminations, and electricity metering and monitoring systems.
- Maintain, operate, and repair chiller systems including, but not limited to: annual inspections, tube cleaning, leak checking, and safety controls (check).
- Maintain and repair plumbing systems including, but not limited to: restroom fixtures (toilets, urinals, sinks, faucets, flush valves, valves, dispensers, etc.), sanitary and storm water drainage piping, traps, and vents, tenant equipment (sinks, faucets, garbage disposals, dishwashers, coffee makers, ice makers, etc.), and pumps (alignment, annual inspections, greasing of all friction surfaces, etc.).
- Maintain and repair architectural systems and finishes including, but not limited to: locks and door hardware, restroom partitioning systems, rails and barrier systems, minor repairs to ceiling, wall, and floor systems, minor repairs to tenant furniture systems, install pictures, signs, cabinets, racks, enclosures, etc.
- Properly record and maintain meter readings, service request forms, and preventative maintenance forms, and various inspection logs.
- Induce water treatment chemicals at proper amounts and times in heating and cooling systems.
- Perform chemical analysis tests as set forth by the supervisor, reporting any abnormalities and substandard results.
- Assist in the training and development of all fellow Engineers.
- Assume additional duties as delegated by Engineering Manager or Assistant Engineering Manager.
Other Requirements for Building Engineer:
Essential Physical Abilities:
- Ability to climb up and down stairs and ladders.
- Ability to lift 50 lbs. or more.
- Ability to work standing all day.
- Ability to access remote work areas, i.e., crawl spaces, roofs.
- Ability to use olfactory, auditory and visual senses.
- Ability to utilize full manual dexterity (i.e. sitting, squatting, bending, crawling, kneeling, lifting, walking, manipulating tools with limbs extended).
- Ability to meet highest attendance requirements.
- Ability to accommodate varying work schedules.
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Maintenance Technician Position Summary
Under direct supervision, Continuum Maintenance Technicians oversee, coordinate and maintain the safe and efficient operation of all building systems, specifically technical and property related operations.
Required Experience for Maintenance Technician:
- Must have minimum of 2 years building maintenance experience, commensurate with position being filled (i.e. high-rise building, low rise, Maintenance Technician or Assistant).
- Maintain professional appearance and manner at all times while at the property and maintain calm demeanor in emergency situations.
- Must be able to accommodate varying work schedules.
- Basic working knowledge of electrical, electronic, pneumatic, and mechanical control devices.
- Knowledge of basic hand tools, i.e., socket sets, wrenches, pliers, screwdrivers, saws and hammers, etc. and of power tools (pneumatic, electric, or engine drive) drill motors, saws, grinder, impact wrenches, and drain cleaner, etc.
- Ability to read and use shop manuals, drawings, and blueprints.
- Ability to read steam, gas, water, and electric utility meters.
- Ability to use basic measuring and recording equipment such as temperature indicators, pressure gauges, and voltage testers.
- Good verbal and written communication skills.
- Must be proficient in the use of a personal computer, handheld communication device and have knowledge of CMMS software such as 360 Facility (Rediworks).
- Great communications ability, both verbal and written.
- Must possess a valid driver’s license with good driving record.
- Ability to work safely and adhere to necessary job safety requirements, including but not limited to installing and operate rigging and lifting devices.
Primary Responsibilities for Maintenance Technician:
- Repair and maintenance of all building and its equipment including but not limited to doors, floors, walls, ceilings, light fixtures, plumbing fixtures, roofs, irrigation, locks and keys, etc.
- May assist engineers to perform inspections and conduct periodic general preventive maintenance on the building mechanical, electrical, and plumbing systems.
- This involves normal lubrication, adjustment, cleaning, water treatment, and periodic testing of all building systems and equipment including but not limited to; chillers, cooling towers, pumps, air handling units, boilers, VAV boxes, variable frequency drives, water heaters and air compressors, etc.
- Respond to, prioritize and complete assigned work orders via the CMMS work order tracking system.
- Coordinate work activities of contractors & outside vendors, and assist them with isolation of building systems as necessary and monitor their workmanship.
- Respond immediately and effectively to ensure building occupant safety in all emergency situations including fire, evacuations and equipment failure.
- Daily coordination and communications with Property / Engineering Manager and/or Building Engineer regarding maintenance issues, work orders, budgets and tenant relationships.
- Coordination and communications with Day Porter / Janitorial Staff as necessary.
- May also be responsible to assist or fill-in for these team members if necessary including, but not limited to, tasks such as maintain the exterior grounds with trash pickup, empty all ashtrays & trash receptacles, sweep building entrance ways & assist with snow removal as needed.
- Daily coordination and communications with tenants, customers and building occupants.
- Comply with all applicable codes, regulations, and company directives as relates to building operations and practice safe work habits.
- Be courteous, neat, clean, and in proper uniform; always representing the Company in a professional, moral, and ethical manner.
- Responsible for ordering and maintaining an inventory of parts and supplies needed for the continuous operation of the facility.
- Maintain the cleanliness of equipment rooms to include the following:
- Clean equipment
- Clean mechanical rooms
- Paint mechanical rooms and equipment
- Perform routine inspections of mechanical rooms for burned out lighting or other general maintenance items
- Perform preventative maintenance and general repairs on electrical equipment and perform installations including, but not limited to:
- Lighting systems
- Raceway and wiring systems
- Low voltage communication/control wiring and terminations
- Maintain and repair plumbing systems including, but not limited to:
- Restroom fixtures (toilets, urinals, sinks, faucets, flush valves, valves, dispensers, etc.)
- Sanitary and storm water drainage piping, traps, and vents
- Tenant equipment (sinks, faucets, garbage disposals, dishwashers, coffee makers, ice makers, etc.)
- Maintain and repair architectural systems and finishes including, but not limited to:
- Locks and door hardware
- Restroom partitioning systems
- Rails and barrier systems
- Minor repairs to ceiling, wall, and floor systems
- Minor repairs to tenant furniture systems
- Install pictures, signs, cabinets, racks, enclosures, etc.
- Properly record and maintain:
- Meter readings
- Service request forms
- Payroll time card
- Parts and material forms
- Mechanical room and equipment inspection logs
- Preventive maintenance forms
- Maintain superior appearance of all the MEP systems assigned to the Engineering Department.
- Coordination and communications with Day Porter / Janitorial Staff as necessary.
- Compose written, factual reports of occurrences and incidents on property.
- Repair and maintenance of other building equipment including but not limited to doors, walls, ceilings, light fixtures, plumbing fixtures, roofs, locks and keys.
- Assume additional duties as delegated by Management.
Other Requirements for Maintenance Technician:
Essential Physical Abilities:
- Ability to climb up and down stairs and ladders.
- Ability to lift 50 lbs. or more.
- Ability to work standing all day.
- Ability to access remote work areas, i.e., crawl spaces, roofs.
- Ability to use of olfactory, auditory and visual senses.
- Ability to utilize full manual dexterity (i.e. sitting, squatting, bending, crawling, kneeling, lifting, walking, manipulating tools with limbs extended).
- Working conditions: Indoors – 80% and Outdoors – 20.
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Maintenance Assistant Position Summary:
Under the general direction of the Maintenance Director, the Maintenance Assistant is responsible for the overall maintenance/upkeep of the physical plant (building and grounds) including preventative maintenance, repairs, and inspections.
Primary Responsibilities for Maintenance Assistant:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits.
- Perform welcome orientation with new residents.
- Makes sure all aspects of the building are in a good state of repair.
- Responds to maintenance requests on a daily basis.
- Proficiency with software applications/programs/tools used by American House for Maintenance position.
- Maintain Unit Maintenance Log for each apartment.
- Monitors and maintains Building Inspection Schedule that includes preventative maintenance program and all required system inspections.
- On call 24 hours a day for emergency maintenance needs as authorized by Executive Director. If not available must arrange for back up coverage.
- Performs routine janitorial duties in order to keep building and grounds clean and neat.
- Snow removal and landscaping not performed by outside contractors.
- Supervision of part-time, temporary, or contract personnel.
- Performs routine inspections of interior and exterior of building.
- Perform mandatory annual unit inspections completing required documentation.
- Coordinate with Executive Director when contracting with any outside vendors.
- Orders maintenance supplies and monitor inventory.
- Responsible for timely turnover of vacant apartments.
- Maintains dumpster area and monitor trash pickup.
- Other duties as assigned by Executive Director.
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HVAC Technician II Position Summary
The HVAC Technician II performs assignments related to the installation, trouble shooting, repair, alteration and maintenance of facility systems. Systems include but are not limited to HVAC, plumbing, mechanical and electrical.
Required Experience for HVAC Technician II:
- Must have minimum of 7 years of experience in the service and repair of commercial HVAC equipment including but not limited to packaged rooftop equipment, split systems, air handlers, condensers, pumps, boilers, fans, cooling towers, lighting systems, VFDs etc.
- Proven prior experience as a Service Technician and the ability to solve the more “high level” technical problems, including but not limited to; larger tonnage & capacity HVAC equipment (chilled water, DX, hot water, steam), complex systems, automated controls, energy efficient operations, mission critical systems, etc.
- Must be proficient in the use of a personal computer, handheld communication device and have knowledge of CMMS software.
- Possess competent knowledge on the methods, tools, and equipment used in the maintenance, repair, and troubleshooting of HVAC, plumbing, and electrical equipment.
- Able to read blueprints and schematics to aid in troubleshooting analysis.
- EPA 608 Universal Certification required.
- Must obtain the R-410A certification within 90 days.
- Experience with pneumatic & DDC controls, and computerized building automation system controls.
- Must be a professional with strong organizational, communication, planning, and interpersonal skills.
- 10-hour OSHA Certification desired, other documented proof of safety training is acceptable.
- A mechanical contractor’s and/or boiler and refrigeration license is desired.
- Must possess a valid driver’s license.
- Physical requirements include climbing, stooping, and frequently lifting 50 pounds or more.
- Ability to safely install and operate rigging and lifting devices.
Primary Responsibilities for HVAC Technician II:
- Work independently and proficient at installing, maintaining, and repairing HVAC, plumbing, and electrical equipment at various locations as assigned and as dispatched.
- Proficient in identifying technical issues and providing solutions to the more complex projects, including costs associated with such, including detailed estimates of labor and materials.
- Identify and makes recommendations for building improvements to increase energy efficiency, dependability, and performance.
- Be courteous, neat, clean, and in proper uniform; always representing the Company in a professional, moral, and ethical manner.
- Maintain, operate, and secure a company issued vehicle in accordance with Company rules.
- Report daily activities via web based CMMS work order tracking system.
- Identify and procure materials required for projects and troubleshoot technical issues in a timely and cost effective manner.
- Respond immediately to emergency situations including fire, evacuations and equipment failure.
- Coordinate and follow up with customer regarding any maintenance issues, work orders, or scheduled shut down of equipment for repairs or replacement.
- Establish & maintain effective working relationships with customers, co-workers, and suppliers.
- Available for after-hours scheduled and for emergency maintenance and repair functions.
- Ensure installations & repairs are in compliance with all applicable local, state & federal codes, regulations, and company directives as relates to building operations.
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HVAC Technician I Position Summary
Under indirect supervision, the HVAC Technician I provides assistance, and performs independently, on assignments related to the installation, troubleshooting, repair, alteration and maintenance of facility systems. Systems include but are not limited to HVAC, plumbing, mechanical and electrical.
Required Experience for HVAC Technician I:
- Must have minimum of 5 years of experience in the service and repair of commercial HVAC equipment including but not limited to packaged rooftop equipment, split systems, air handlers, condensers, pumps, boilers, fans, cooling towers, lighting systems, VFDs etc.
- Proven prior experience as a Service or Maintenance Technician and the ability respond to service requests and solve technical problems, including but not limited to; HVAC equipment (chilled water, DX, hot water, steam), complex building systems, automated controls, energy efficient operations, mission critical systems, etc.
- Must be proficient in the use of a personal computer, handheld communication device and have knowledge of CMMS software.
- Possess competent knowledge on the methods, tools, and equipment used in the maintenance, repair, and troubleshooting of HVAC, plumbing, and electrical equipment.
- Able to read blueprints and schematics to aid in troubleshooting analysis.
- EPA 608 Universal Certification required.
- Must obtain the R-410A certification within 90 days.
- Experience with pneumatic & DDC controls, and computerized building automation system controls.
- Must be a professional with strong organizational, communication, planning, and interpersonal skills.
- 10-hour OSHA Certification desired, other documented proof of safety training is acceptable.
- A local and/or state boiler and refrigeration license is desired.
- Must possess a valid driver’s license.
- Physical requirements include climbing, stooping, and frequently lifting 50 pounds or more.
- Ability to safely install and operate rigging and lifting devices.
Primary Responsibilities for HVAC Technician I:
- Assist team members and will occasionally work independently and must be proficient at installing, maintaining, troubleshooting and repairing HVAC, plumbing, and electrical equipment at various locations as assigned and as dispatched.
- Assist and/or perform inspections and conduct periodic general preventive maintenance on the building mechanical, electrical, and plumbing systems.
- This involves normal lubrication, adjustment, cleaning, water treatment, and periodic testing of all building systems and equipment including but not limited to; chillers, cooling towers, pumps, air handling units, boilers, VAV boxes, variable frequency drives, water heaters and air compressors, etc.
- Fill out daily equipment logs and perform visual inspections of all building mechanical and life safety equipment to ensure normal operation.
- Identify and makes recommendations for building improvements to increase energy efficiency, dependability, and performance.
- Be courteous, neat, clean, and in proper uniform; always representing the Company in a professional, moral, and ethical manner.
- Maintain, operate, and secure a company issued vehicle in accordance with Company rules.
- Report daily activities via web based CMMS work order tracking system.
- Identify and procure materials required for projects and troubleshoot technical issues in a timely and cost effective manner.
- Respond immediately to emergency situations including fire, evacuations and equipment failure.
- Coordinate and follow up with customer regarding any maintenance issues, work orders, or scheduled shut down of equipment for repairs or replacement.
- Establish & maintain effective working relationships with customers, co-workers, and suppliers.
- Available for after-hours scheduled and for emergency maintenance and repair functions.
- Ensure installations & repairs are in compliance with all applicable local, state & federal codes, regulations, and company directives as relates to building operations.
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Regional Director Facility Management Position Summary:
The Regional Director Facility Management will serve as the leader of a specified region of communities with the American House Senior Living portfolio. The successful candidate will play an integral role on a team of professionals who maintain or increase occupancy, increase revenue, and decrease operational expenses through the superior delivery of facility maintenance, risk management, housekeeping, and grounds services.
Qualifications and Required Experience for Regional Director Facility Management:
- Minimum of 5 years of experience in Facility Management in a portfolio environment; Senior Living experience a plus.
- Experience leading and managing 10+ team members across multiple properties in the Facility Management field.
- Bachelor’s Degree in Engineering, Facilities Management, Business, or related fields is desired. Appropriate experience will be considered in lieu of a degree.
- Understanding of Computerized Maintenance Management Systems (CMMS) or TELs system is desired.
- Drives results – consistently achieving results, even under tough circumstances.
- Plans and aligns – planning and prioritizing work to meet commitments aligned with organizational goals.
- Instills trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Communicates effectively – Developing and delivering multi-mode communications that convey a clear understand of the unique needs of different audiences.
- Decision quality – making good and timely decisions that keep the organization moving forward.
- Ensures accountability – holding self and others accountable to meet commitments.
- Optimizes work processes – knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Manages complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Primary Responsibilities for Regional Director Facility Management:
- Collaborate with Leadership and Operations to implement and maintain a brand standard for American House communities.
- Adhere to standards of performance and quality expectations with a clear focus on residence care and experience.
- Deliver results based on a series of metrics and key performance indicators to measure performance of the portfolio and ensure high quality/low cost service delivery.
- Manage and hold Maintenance Directors accountable to a program of community assessments to measure the effectiveness of maintenance programs and proactively identify areas for improvement and investment.
- Lead and develop team of maintenance staff to be ready for growth, internal promotions, and new opportunities.
- Collaborate with VP Facility Management in the planning and implementation of major capital project execution and new community development.
- Assist with the development and management of annual capital plans that prioritize investment in support of corporate goals, minimization of total cost of ownership, and maximization of resident experience.
- Coordinates with VP Facility Management and VP Procurement for the engagement of external vendors and contractors working in buildings, establishing expectations of proper workmanship and ensuring adherence to contracts.
- Leads maintenance team, and acts as key member of operations leadership team, in Disaster Prevention and Recovery, Resident Safety, and Regulatory Compliance efforts.
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Construction Project Manager Position Summary:
The Construction Project Manager plays an integral role ensuring project schedules, costs, documentation, communication, and quality standards are met. Under the direction of the Director of Plumbing Services and the Technical Services Project Manager, the Construction Manager creates all deliverables and milestones from projects ranging up to $1M while holding themselves and others accountable through project completion.
Required Experience for Construction Project Manager:
- HS Diploma.
- 3 years of related Project Management experience.
- Proficient in leading/managing 10 + field employees and multiple projects.
- Proficient in managing/controlling labor hours, material and equipment procurement, and meeting project schedules/deadlines.
- Experience managing up projects with budgets up to or exceeding $1M.
- Proficient knowledge base of mechanical and plumbing installation methods as well as safety procedures and related tools and equipment.
- Proficient in software tools – Outlook, MS Word, Excel, MS Project and overall communication.
- Ability to instill trust in employees, clients and professional relationships and make confident decisions in unclear situations.
Primary Responsibilities for Construction Project Manager:
- Manage/Coordinate all aspects of construction process.
- Develop overall project schedule and milestones, ensuring all deliverables are met within the agreed upon timeframes.
- Problem-solve and remove obstacles which interfere with hitting project milestones.
- Prepare meeting agendas and lead all meetings with project staff.
- Oversee, direct, and manage the performance of field employees and sub-contractors.
- Create labor schedules and manage labor hours.
- Drive work and engagement with engineers and architects.
- Maintain relationships with vendors and clients.
- Negotiate contract terms and SLAs with vendors.
- Ensure all project reports showing GM% and completed and distributed in a timely manner.
- Track budget, ensuring projects come in under or at approved budgeted amounts.
- Drive efficiency and cost savings on labor and materials (short term and long term) resulting in increased gross profit.
- Manage material and equipment purchasing and RFIs.
- Review and approve invoices.
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Maintenance Director Position Summary:
Under the general direction of the Regional Director of Physical Plant, primary Maintenance Director responsibilities include, but are not limited to, the overall maintenance/upkeep of the physical plant (building and grounds) including preventative maintenance, repairs and inspections.
Qualifications and Required Experience for Maintenance Director:
- Excellent communication skills and a compassion for older adults
- Basic knowledge of plumbing, electrical, heating/cooling, and general repair skills.
Primary Responsibilities for Maintenance Director:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits
- Perform welcome orientation with new residents
- Makes sure all aspects of the building are in a good state of repair.
- Responds to maintenance requests on a daily basis.
- Proficiency with software applications/programs/tools used by American House for Maintenance position.
- Maintain Unit Maintenance Log for each apartment.
- Monitors and maintains Building Inspection Schedule that includes preventative maintenance program and all required system inspections.
- On call 24 hours a day for emergency maintenance needs as authorized by Executive Director. If not available must arrange for back up coverage.
- Performs routine janitorial duties in order to keep building and grounds clean and neat.
- Snow removal and landscaping not performed by outside contractors.
- Supervision of part-time, temporary, or contract personnel.
- Performs routine inspections of interior and exterior of building.
- Perform mandatory annual unit inspections completing required documentation.
- Coordinate with Executive Director when contracting with any outside vendors.
- Orders maintenance supplies and monitor inventory.
- Responsible for timely turn over of vacant apartments.
- Maintains dumpster area and monitor trash pickup.
- Other duties as assigned by Executive Director.
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Maintenance Director Position Summary:
Under the general direction of the Regional Director of Physical Plant, primary Maintenance Director responsibilities include, but are not limited to, the overall maintenance/upkeep of the physical plant (building and grounds) including preventative maintenance, repairs and inspections.
Qualifications and Required Experience for Maintenance Director:
- Excellent communication skills and a compassion for older adults
- Basic knowledge of plumbing, electrical, heating/cooling, and general repair skills.
Primary Responsibilities for Maintenance Director:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits
- Perform welcome orientation with new residents
- Makes sure all aspects of the building are in a good state of repair.
- Responds to maintenance requests on a daily basis.
- Maintain Unit Maintenance Log for each apartment.
- Monitors and maintains Building Inspection Schedule that includes preventative maintenance program and all required system inspections.
- On call 24 hours a day for emergency maintenance needs as authorized by Executive Director. If not available must arrange for back up coverage.
- Performs routine janitorial duties in order to keep building and grounds clean and neat.
- Snow removal and landscaping not performed by outside contractors.
- Supervision of part-time, temporary, or contract personnel.
- Performs routine inspections of interior and exterior of building.
- Perform mandatory annual unit inspections completing required documentation.
- Coordinate with Executive Director when contracting with any outside vendors.
- Orders maintenance supplies and monitor inventory.
- Responsible for timely turn over of vacant apartments.
- Maintains dumpster area and monitor trash pickup.
- Other duties as assigned by Executive Director.